Fourth Generation Solutions

Providing Sales Solutions

> Call Management

SalesTalk Call Management provides a powerful rule-based system for managing all customer issues from logging to completion. The SalesTalk Call Management module links into SalesTalk and provides seamless integration for call centre staff.

Features of SalesTalk Call Management include:

  • Selectable icons for rapid identification of urgent calls
  • Configurable views of calls and interface
  • Configurable call priorities
  • Customers are able to track calls 24 hours a day, seven days a week

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CallManagement