Fourth Generation Solutions

Providing Sales Solutions

> Telephony

SalesTalk Telephony enables SalesTalk to integrate with compatible telephone hardware, either POTS or VoIP, enabling call centre staff to automatically dial customers and also pre-load customer details prior to answering a call.

Features of SalesTalk Telephony include:

  • Integration with any TAPI 3.0 compatible hardware
  • Dial out with configurable prefix
  • Inbound call shows customer name and account code
  • Auto load of customer for new order or order amend
  • Simulation mode for testing & training purposes